Knoxville TVA Employees CU: Reducing week-long funding to 20 minutes

2025 was our best year for indirect lending. We funded over $900 million last year. We processed 62,000 applications with 155 dealerships in nine counties of membership. We have six loan officers, six funders, and one full time dealer rep. We could not do the volume that we do if we did not have the CUDL platform. I'm Lisa McDaniel. I'm the AVP of Indirect Lending at Knoxville TVA Employee's Credit Union in Knoxville, Tennessee. Our current asset size is $5.3 billion and we have over 300,000 members. We started with Origence back in 2003. At that time we had about forty to fifty indirect dealerships. We've grown to 155 dealers now. When we first signed up, everything was manual. Sometimes the process would take up to a week. What Origence has done, we can review it, decision it, send the decision back to the dealership, depending on how fast they are and get the loan package to us, can have it funded within twenty minutes. We no longer have to cut checks, everything is ACH funded. We can have the funds in the dealerships bank which is a big plus for them. We are completely paperless now. We are also 95% remote so, from a week plus time to twenty minutes is pretty good improvement. The Origence platform has been instrumental in helping us achieve the 41% look to book. We also use the web messaging system in the Origence platform that has been wonderful for us and saved us a lot of time and kept us on track. We are able to communicate with the dealerships through that portal instead of spending time on the phones with the dealers. It allows us to provide payoffs for our dealers instead of calling us or calling our contact center. They just go into the CUDL platform. They can pull a payoff. It's very seamless and they have a printed proof of the pay off. It's wonderful. They love it. We were approving about 19% approvals through our decision engine. After DEO, we are at 40% without a third party vendor. So this platform is 100% Origence. There's no additional cost for it. Our dealers love it. They know when they receive an auto approval through the system, it's going to be 100% funded for them. The risk aligns with our risk. We have it set up exactly how we want it to be and we trust in that. We have a $2 billion loan portfolio for indirect lending alone. Our decision engine optimization loan portfolio was tracked separately as well. That portfolio is currently at $742 million. The delinquency in that loan portfolio is 0.10%. It has been completely life changing for us and our program. In the last two years, this department has made over 30,000 contacts with new members. They discuss the benefits of being a credit union member and they also cover the relationship and experience they had at the dealership. We have funded or refinanced $27 million in this department, which is directly from the indirect channel. We have in the last two years over 5,000 members are now three plus accounts with us as well. And all of this could not be possible without the Origence platform.