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OUTSOURCED CALL SERVICES

From first ring, to final funding, faster

Give your credit union the capacity to handle more calls with speed and accuracy. Acting as a seamless extension of your team, our call center experts resolve conditions, answer questions, and keep lending moving forward with the timeliness your partners expect.
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Benefits

More calls answered, more loans closed

Loan applications stall when questions go unanswered or conditions linger unresolved. The constant back-and-forth phone calls traditionally associated with underwriting only slow things down. Our call center staff easily maintains those lines of communication, freeing your staff to focus on member needs.
From full-time coverage to overflow and after-hours, our team provides support to address counter-offers, approvals, declinations, and funding delays.

Maintain uninterrupted communications with after-hours call center availability.
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Maximize loan volume without increasing your employee headcount.
Accelerate the funding process and reduce delays at closing.
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Strengthen dealer and third-party relationships with faster responses and funding.
Always on. Always Aligned.

Your lending partner—even when you’re off the clock

Services

More ways to strengthen your lending strategy

Extend your capabilities without overextending your team. Explore new opportunities to enhance your lending performance through strategic outsourcing solutions:

Loan processing services

Accelerate every loan.

Move from catching up to getting ahead with AI-powered processes and a team of experts who review, validate, and prepare loans for funding. Improve accuracy, compliance, and member satisfaction at any volume.
Underwriting services

Strengthen every lending decision.

Go from uncertainty to confidence with round-the-clock underwriting support tailored to your credit union’s guidelines. Make sound and fast lending decisions while serving more members, even during peak demand.

Document services

Streamline every loan package.

Eliminate delays and errors with AI-driven automation, expert preparation, and delivery of accurate loan documents. Keep your lending process moving smoothly and free your team to focus on higher-value lending opportunities.

Letter services

Deliver every lending message on time.

From welcome letters to counteroffers and adverse action notices, send timely communications that keep members informed. Support transparency, trust, and confidence throughout the lending process.

Keep every lending conversation on point.

Answer every call, keep every deal on track, and build stronger relationships with your partners through outsourced support that’s there when they need you most.