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OUTSOURCED LOAN processing SERVICES

Accelerate every loan you process.

Go from catching up to getting ahead with expert loan processors who review, validate, and prepare applications for funding, all while working seamlessly in your systems. Improve accuracy, compliance, and member satisfaction at any volume, without adding staff.
benefits

Scale your lending with confidence.

When loan demand spikes, resources are stretched thin and bottlenecks can slow your entire operation. Process loans faster and more efficiently with a trusted partner that specializes in credit union lending operations. Gain extended coverage, leverage AI-powered automation, and count on expert support—all on your terms.

Tailor services to align with your specific policies and guidelines.
Expand your in-house team’s bandwidth.
Boost process accuracy and volume capacity.
Get ahead of your workload and free up valuable time.
How it works

Efficient processing,
from start to finish

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Loan packages are received digitally or by paper, then organized, scanned, and converted into secure digital files.

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Each package is reviewed and audited to catch errors and identify missing documents.

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Exceptions are resolved quickly with updated information from dealers or brokers.

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Verified packages are returned in a digitized format, ready for funding.

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Performance and funding reports provide clear visibility into operations.

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Inbound and outbound calls to dealers or brokers are fully supported.

Success Story

67% faster. 100% member-focused.

67%
boost in processing efficiency

See how partnering with Origence turned a processing crunch into a competitive advantage at TwinStar Credit Union

Read their story

“Credit unions should consider outsourcing some of the more technical aspects of their processes. This allows their teams to focus more on the dealer or member-facing aspects, putting more thought and care into those interactions. Plus, having a business continuity plan is priceless!”

Lyla Elliott, CUDE, CCM
Director of Consumer Loan Production

TwinStar Credit Union

Services

More ways to strengthen your lending strategy

Extend your capabilities without overextending your team. Explore new opportunities to enhance your lending performance through strategic outsourcing solutions:

Underwriting services

Strengthen every lending decision.

Go from uncertainty to confidence with round-the-clock underwriting support tailored to your credit union’s guidelines. Make sound and fast lending decisions while serving more members, even during peak demand.

Document services

Streamline every loan package.

Eliminate delays and errors with AI-driven automation, expert preparation, and delivery of accurate loan documents. Keep your lending process moving smoothly and free your team to focus on higher-value lending opportunities.
Call
services

Resolve every question faster.

Keep the loan line moving with dedicated call center support available during business hours, evenings, and weekends. Answer questions, resolve loan conditions, and win your partners’ trust with timely decisions.

Letter services

Deliver every lending message on time.

From welcome letters to counteroffers and adverse action notices, send timely communications that keep members informed. Support transparency, trust, and confidence throughout the lending process.

Clear your loan queue in record time.

Turn backlogs into breakthroughs with outsourced processing built for credit unions. Free your team to focus on members while we handle the heavy lifting—fast, accurate, and always aligned with your goals.