Outsourced loan processing // Overview
Outsourced loan processing
Efficient and affordable loan processing, document services, and call center support
Accelerate your lending
Keep your credit union processing loans quickly at all times with outsourced loan processing from our CU Direct Connect division. Our full-service solution processes and funds loans for you, according to your guidelines With our in-house experts and leading-edge document processing AI, we can increase accuracy while taking the burden of tedious tasks off your shoulders.
Innovation in action
Faster funding for better dealer and member relationships
Comprehensive reporting to assess profitability, risk, and more
Automated document processing to quickly and accurately stack loan packets
Letter printing services for adverse action letters, new member welcome letters, and more
Flexible underwriting by expert underwriters according to your specifications
Call services for processing-related calls; open on weekends and after hours
Document services & AI
We’ve created a faster, cleaner, and better way to process loans with our AI-driven automated document services. Our technology classifies, stacks, and identifies documents almost instantly, then our expert team members identify and report missing documents on behalf of your credit union.
Call center services
Traditionally, loan underwriting can require lots of back-and-forth phone calls. Our call center staff can take care of those phone calls, freeing your staff to focus on core competencies. Plus, our call centers are open after hours and on weekends for better member service.