Affinity Plus FCU: Transforming complex workflows into seamless processes
loan applications auto-approved with arc OS
Solutions
Loan Origination
(Origence arc OS)
Indirect Lending
(Origence CUDL®)
Document Processing Automation (DPA)
Watch Natalie Okonek, vice president of consumer lending at Affinity Plus Federal Credit Union, share how Origence solutions are helping the credit union improve efficiency, support employees, and deliver an elevated member experience.
Since partnering with Origence in 2017, Affinity Plus FCU has leveraged arc OS to centralize lending processes and create smoother interactions across its 35 branches. With more than 200 employees using arc OS daily, automation and intuitive design have simplified day-to-day operations while ensuring consistent service. As a result, Affinity Plus now auto-approves more than half of incoming applications with the arc OS decision engine.
With arc DX, the credit union has reduced decision timeframes by up to a full day on loans requiring additional documentation. Automated stipulations and a member-friendly portal enable applicants to provide documents anytime, keeping applications moving forward and opening the door to increased cross-sell opportunities.
Learn how Affinity Plus is shaping the future of lending with Origence—streamlining operations today while building the foundation for tomorrow’s member experience.
“We have over two hundred employees who leverage arc OS on a daily basis, and it’s a very user-friendly system with a lot of automation and workflows that really support our employees on the day-to-day experience for our members. The decision engine in arc OS is really easy to configure. We are auto-approving over half of the applications that come to us today.”
Natalie Okonek, Vice President of Consumer Lending
Affinity Plus Federal Credit Union
About Affinity Plus Federal Credit Union
Saint Paul, MN
285,000 members
$4.5 billion
