Arrowhead CU: Scaling growth through dealer partnerships & flexible support
in loans approved throughout 2024 outside of normal business hours
Solutions
Lending Services
Indirect Lending
(Origence CUDL®)
Loan Origination (Origence arc OS)
Watch Billy Wagner, chief revenue officer at Arrowhead Credit Union, share how the credit union accelerated growth and strengthened lending performance through its partnership with Origence. Over the years, Arrowhead CU has relied on Origence’s technology and expertise to manage expansion while minimizing risk—extending its reach through trusted dealer partnerships and dedicated operational support.
By leveraging Origence Lending Services for after-hours underwriting, Arrowhead delivers seven-day-a-week coverage—including holidays—without expanding internal staff. In 2024 alone, the credit union approved $45 million in loans outside standard business hours, serving members and dealers more efficiently. Additionally, with arc OS, Arrowhead has streamlined decisioning, strengthened dealer and member relationships, and reduced internal strain.
“Origence Lending Services has really provided us the ability to be there when our members and nonmembers are looking for an auto loan. We’re available seven days a week and on holidays when otherwise we would not be there. In 2024, we had around $45 million in loan approvals that otherwise would have had to wait.”
Billy Wagner, Chief Revenue Officer
Arrowhead Credit Union
About Arrowhead Credit Union
Rancho Cucamonga, CA
200,000 members
$2.5 billion
Scale lending without adding staff.
Ready to see how strategic dealer partnerships and flexible outsourced support can expand coverage, reduce risk, and elevate service?
