SunWest CU: Boosting lending efficiency & communication with Origence arc
in look-to-book rates with text messaging
Solutions
The transformative partnership between SunWest Federal Credit Union and Origence began 20 years ago with CUDL and has evolved remarkably over time. Since 2022, SunWest has leveraged arc OS and arc DX to drive operational speed, streamline loan funding, and enhance account opening.
With the addition of text messaging to streamline member communication, look-to-book rates increased by 50%. Joshua Sanchez, lending director of SunWest, highlights Origence’s commitment to understanding and supporting credit union needs as a key driver of success.
“With the integration with Eltropy, [members] answer our text messages way before they’ll answer an email. We’re able to fund our loans faster [and] our look to book has improved by over 50%.”
Joshua Sanchez, Lending Director
SunWest Federal Credit Union
About SunWest Federal Credit Union
Glendale, AZ
51,000 members
$550 Million
