SunWest CU: Boosting lending efficiency & communication with Origence arc
The transformative partnership between SunWest Federal Credit Union and Origence began 20 years ago with CUDL and has evolved remarkably over time. Since 2022, SunWest has leveraged the arc OS and arc DX platforms to drive operational speed, streamline loan funding, and enhance account opening. Additionally, text messaging has streamlined communication with members, boosting look-to-book rates by 50%. Joshua Sanchez, lending director of SunWest, highlights Origence’s commitment to understanding and supporting credit union needs as a key driver of success.
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