Trius FCU: Streamlining workflows and enhancing member communications
phone calls eliminated with text messaging
Solutions
Loan Origination (Origence arc OS)
Automated Loan Decisioning
Watch Amy Demkey, senior vice president of lending at Trius Federal Credit Union, share how technology from Origence has helped the credit union modernize operations, increase efficiency, and deliver faster service to members. Since adopting Origence in 2017, Trius has nearly doubled loan volume without adding staff—streamlining processes and improving member experiences across every channel.
Through Origence arc OS, Trius has transformed its lending process with advanced automation, after-hours decisioning, and robust reporting. By integrating Zest AI, the credit union increased automated decisions and enhanced loan quality, enabling faster approvals and more inclusive lending. With arc DX, Trius simplified online account opening and improved fraud protection, giving members access anytime, anywhere. The credit union also enhanced communication through Eltropy, sending more than 38,000 text messages in 2025 and eliminating over 2,000 phone calls—helping staff respond quickly and book loans more efficiently.
Learn how Trius is using Origence technology to grow efficiently, strengthen member connections, and serve more members through smarter, connected digital experiences.
“So far in 2025, Trius has sent out over 38,000 text messages through [the arc DX integration with Eltropy]. Our lending team has sent over two-thirds of those text messages, and we have eliminated over 2,000 phone calls to the members. We feel really good about those efficiencies, and it has allowed our members to supply loan documentation via text messaging. It’s been really efficient and has allowed us to book loans quicker.”
Amy Demkey, SVP of Lending
Trius Federal Credit Union
Trius Federal Credit Union
Kearney, NE
20,000 members
$138 million
Boost lending growth through connected technology.
See how automation, AI, and digital communication tools can help your credit union increase efficiency, strengthen member relationships, and scale lending performance.
