Vantage West CU: Improving communication, funding faster, and building stronger member relationships
automated system decisioning
Solutions
Loan Origination (Origence arc OS)
Digital Communications
Automated Loan Decisioning
Watch Andrea Chappetti, senior lending business analyst at Vantage West Credit Union, share how a decade-long partnership with Origence has reshaped the credit union’s lending operations. By adopting arc OS and implementing streamlined digital communication tools, Vantage West is driving faster funding and improving member experiences at every touchpoint.
With arc OS, Vantage West simplified applications for both staff and members, boosting system decisioning from 30% to 70%—allowing underwriters to focus on complex applications. Additionally, the launch of Origence’s digital communication platform makes it easier to share same-day approval notifications, improving pull-through rates by giving members instant updates—ultimately helping fund more loans, faster.
Discover how Vantage West’s journey with Origence is continually creating efficiencies, strengthening member satisfaction, and fueling growth across multiple lending channels.
“We have seen our pull-through rates increase with the digital communication platform because we’re giving that member that instant gratification that their loan has been approved. They know instantly, and they’re able to upload those documents. Members are eager to move forward once they see that they’ve been approved.”
Andrea Chappetti, Senior Lending Business Analyst
Vantage West Credit Union
About Vantage West Credit Union
+200,000 members
$3 billion
