Westerra CU: Automating processes to drive scalable growth
automated loan decisioning
Solutions
Loan Origination (Origence arc OS)
Automated Loan Decisioning
Watch Mike Grabast, director of lending programs at Westerra Credit Union, share how the credit union modernized its lending strategy and improved efficiency with Origence arc OS. Seeking a more flexible, automated platform to replace outdated technology, Westerra gained greater control over its origination process—supporting scalable growth and more responsive member service.
Over the past decade, arc OS has become the backbone of Westerra’s lending operations, evolving alongside the credit union’s needs. From indirect applications to consumer and home equity lending, the platform enables seamless automation and agility across product lines. Today, Westerra automates 62% of its lending decisions—allowing staff to focus on complex cases, process more applications, and expand capacity without increasing headcount.
Learn how Westerra Credit Union strategically uses technology from Origence to drive efficiency, streamline workflows, and scale lending performance—while continuing to focus on what matters most: serving members.
“Currently, through our automated decision engine, we’re automated to about 62%. The decision engine has really enabled us to grow and expand the amount of loan applications we can underwrite without having to add staff to fill that. It also allows the underwriting team to spend more time going in-depth more on applications that require it.”
Mike Grabast, Director of Lending Programs
Westerra Credit Union
About Westerra Credit Union
Denver, CO
120,000 members
$1.5 billion
Scale lending with smarter automation.
Discover how arc OS streamlines workflows, boosts approvals, and scales lending performance.
