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Origence Case Study: Knoxville TVA Employees Credit Union

Knoxville TVA Employees Credit Union is a trusted partner for financial services in the East Tennessee area. For more than 90 years, the institution has approached business with a “people helping people” philosophy to achieve its mission of helping members grow financially. However, maintaining this high bar of service became a challenge for TVA Credit Union in the early days of digitization when its manual processes could no longer provide the efficiency and accuracy needed in the modern indirect lending market.

Realizing its legacy loan origination processes were failing to keep pace in a digitally evolving business environment, TVA Credit Union turned to Origence for a solution that would modernize its indirect lending capabilities. Now, 20 years later, Origence continues to support the credit union’s indirect lending operations with automation capabilities that provide time- and cost-saving efficiencies.

Learn how this decades-long partnership has increased TVA Credit Union’s loan approvals, decreased delinquency rates, and created seamless member and employee experiences.

See why credit union leaders are choosing CUDL to take their indirect lending to the next level. Download our complimentary feature comparison guide below to learn more!


Origence®… a new brand for the future of lending

For 25 years CU Direct has helped deliver a better digital lending experience, increase efficiencies, and fuel growth. With a vision to create the ultimate origination experience, we introduced a new brand for financial institution technology and solutions—Origence. Our new Origence website is where the journey begins…

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