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Outsourced loan processing // Overview

Lending operations

Full-service lending support.
Loan processing.
Document services.
Call center support.

Accelerate your lending

Keep your credit union processing loans quickly at all times with outsourced loan processing from our CU Direct Connect division. Our full-service solution processes and funds loans for you, according to your guidelines. With our in-house experts and leading-edge document processing AI, we can increase accuracy while taking the burden of tedious tasks off your shoulders.

Innovation in action

Faster funding for better dealer and member relationships

Comprehensive reporting to assess profitability, risk, and more

Automated document processing to quickly and accurately stack loan packets

Letter printing services for adverse action letters, new member welcome letters, and more

Flexible underwriting by expert underwriters according to your specifications

Call services for processing-related calls; open on weekends and after hours

Document services & AI

We’ve created a faster, cleaner, and better way to process loans with our AI-driven automated document services. Our technology classifies, stacks, and identifies documents almost instantly, then our expert team members identify and report missing documents on behalf of your credit union.

Call center services

Traditionally, loan underwriting can require lots of back-and-forth phone calls. Our call center staff can take care of those phone calls, freeing your staff to focus on core competencies. Plus, our call centers are open after hours and on weekends for better member service.


Origence®… a new brand for the future of lending

For 25 years CU Direct has helped deliver a better digital lending experience, increase efficiencies, and fuel growth. With a vision to create the ultimate origination experience, we introduced a new brand for financial institution technology and solutions—Origence. Our new Origence website is where the journey begins…

Continue to Origence


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The 3 steps to launching a successful indirect program

A “perfect storm” for high auto loan volume is coming—making now the opportune time for credit unions to set up an indirect lending program.

Learn the three essential steps you’ll need to take in our latest blog:


Read now