Digital Communications Platform

Drive member engagement with digital communications and text messaging

Deliver a frictionless digital lending process with Origence and Eltropy

ORIGENCE + eltropy

Faster, smoother, secure:  
Better lending

Through a special partnership with Eltropy and Origence, credit unions using our Origence arc origination system can communicate with members via messaging and live chat for better pull-through rates and faster funding times of direct and indirect loans.

Increased member engagement

Raise message open rates as high as 98% and reduce response time to minutes with enhanced texting capabilities inside Origence arc.

Higher loan throughput

Automated loan status alerts, and notifications help members move more efficiently through the lending journey and improve funding times.

Enhanced staff satisfaction

Enable lending staff to work quickly and productively by messaging with members in real time while working off a single, easy-to-use, collaborative dashboard.

Easy implementation

Access Eltropy directly inside the Origence arc environment with easy-to-use functionality and highly configurable workflows.

Simplify your member communications

Loan status alerts

Text your members loan status updates in real-time

Bi-lateral messaging

Communicate with your members in real-time with 1:1 text messages

Document sync

Collect and sync documents securely

Live chat

Provide instant member support using arc DX with Eltropy’s embedded conversation panel

“The integration seamlessly connected our systems, allowing our team to access member chat history and request documents directly within the Eltropy chat interface. This means that our employees now have a comprehensive view of each member's needs and interactions in real-time.”

Vicky Correa |

VP of Product Development

Statewide Federal Credit Union

“The integration between Eltropy and Origence has been a game changer for the communication process between SunWest CU and our valued members. This seamless integration now offers enhanced efficiency and a unified approach, aligning with our strategic objectives.”

Joshua Sanchez |

Lender Director

SunWest Credit Union

Bring the best of your in-branch experience to your digital communications

Real-time interaction

Communicate with members and provide loan status updates in real-time, ensuring a smooth and responsive experience.

Personal communication

Engage with loan applicants instantly via one-to-one text messaging and maintain a human touch.

“pizza-tracker” for loans

Increase pull-through rates with automated
“pizza-tracker” type loan status alerts based on milestones

e-signing

Collect and e-sign documents securely through SMS

Provide your members peace of mind with secure document collection links via text messaging. These links not only ensure security, but also convenience for your member.

We're here to help.

Learn more about growing and modernizing your lending operations.