Global CU: Scaling success with strategic automation and hands-on service
per loan package with Document Processing Automation
Solutions
Indirect Lending
(Origence CUDL®)
Document Processing Automation (DPA)
Watch Chris Hibbs, vice president of consumer lending, dealer relations, and underwriting at Global Credit Union, share how Origence has helped the credit union modernize its indirect lending program to better serve members and dealer partners across multiple states.
Global CU was facing challenges scaling its indirect lending services and needed a partner capable of supporting that growth. By moving to the CUDL® platform, the credit union gained the efficiency to expand its program across Alaska, Washington, California, and Arizona. Beyond technology, Origence worked side by side with Global CU and its dealers to support smooth adoption—delivering hands-on support and focused service.
Today, Global CU funds more than 3,000 loans each month while saving staff five to six minutes per loan package with document processing automation (DPA). Dealers are seeing faster funding thanks to SmartFund®, staff workloads are lighter, and higher-quality applications make loan processing more profitable.
Discover how Global CU leveraged the right technology and hands-on support to turn scaling opportunities into strong partnerships and lasting growth.
“The Origence team came up [to Alaska], worked with dealers specifically, went into every single store, and catered to their needs and their questions. They did a great job getting dealerships on board once we made the announcement that we were moving [to CUDL]. We had initially thought that there would be friction in some dealerships, that maybe wouldn’t make the move over, and in the end, virtually all of them did.”
Chris Hibbs, VP of Consumer Lending, Dealer Relations, and Underwriting
Global Credit Union
About Global Credit Union
Anchorage, AL
750,000 members
$12 billion
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