Consumers CU: Turning automation into indirect lending growth

Watch Tim Kosack, vice president of consumer lending and analytics at Consumers Credit Union, share how Origence and CUDL have helped the credit union strengthen its indirect lending program and fuel member acquisition.

Since partnering with Origence in 2016, Consumers has grown its dealer network through CUDL, with indirect lending now accounting for a third of its portfolio. The impact has been measurable and transformative: look-to-book ratios jumped from 22% to over 40%—remaining steady at 32%. With document processing automation (DPA), loan processing speed has doubled—from 10.5 loans per funder per day to more than 22. Training times have also been reduced by 70%, allowing for seamless contract work during seasonal peaks. Additionally, automation has boosted staff satisfaction and dealer service, with streamlined workflows that improve communication and keep deals moving quickly.

Discover how Consumers Credit Union’s partnership with Origence accelerates processing speed, enhances dealer satisfaction, and drives indirect lending success—backed by powerful automation and a collaborative, hands-on approach.